Grieving the loss of a loved one is never easy – but when that loss comes suddenly and tragically, the emotional toll can be overwhelming.
For Esther, a committed professional working in the electrical sector, life was turned upside down when her mother died by suicide. The shock, grief, and emotional fallout were immense. As someone who had spent time with her mother just days before the incident, Esther was haunted by guilt and what-ifs.
At the same time, her responsibilities increased dramatically. As the eldest in the family, she became the central figure supporting those left behind – navigating legal matters, funeral arrangements, and the emotional needs of her loved ones. While still working, she was also trying to function as a newly appointed caregiver and emotional anchor.
Recognising that she was reaching breaking point, Esther turned once again to the Electrical Industries Charity (EIC). Having used their services in the past, she knew about the Charity’s Employee Assistance Programme (EAP) – a comprehensive and confidential support service for people in the electrical and energy sectors.
The EIC acted quickly. A key feature of the EAP is its tailored, human approach. Esther was reconnected with the same counsellor she had previously worked with – someone she trusted and felt comfortable with. That continuity helped her open up more fully and immediately begin the emotional work of understanding her grief and managing the intense feelings of guilt, loss, and responsibility.
Over the course of six professional counselling sessions, Esther was guided through techniques to process trauma, regulate her emotional responses, and rebuild her resilience. Her counsellor helped her make sense of the situation while also acknowledging that some questions would never have easy answers. Crucially, she was supported to stop blaming herself and to start focusing on healing.
But the EAP offered more than therapy. The Charity recognised Esther’s new role as a carer and signposted her to other family support services that could offer age-appropriate counselling for younger relatives and practical advice for those managing a household after a sudden death. The EAP’s layered approach – combining mental health care, signposting, case management, and continued check-ins – meant Esther was never alone in her recovery.
Her words speak volumes: “Emma [my counsellor] is truly amazing. I can’t thank you enough for your support.” That gratitude underscores the life-changing effect of getting the right help at the right time.
Esther’s story shows how vital the EIC’s EAP is. It’s not just a helpline – it’s a network of trained professionals, dedicated caseworkers, and compassionate listeners who understand the complex realities of modern life, especially in the demanding electrical and energy sectors.
If you or someone you know is dealing with grief, trauma, or mental health difficulties, the EIC’s services are always here. Confidential, free, and always human.
Visit https://electricalcharity.org/efp/ or call the confidential helpline to find out how the EIC can support you.
For further information, please contact the Electrical Industries Charity directly:
The Fundraising Team
020 3696 1710